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Welcome to TokenWorks Support Desk

Please search our knowledge base by clicking on the top right tab labeled "Knowledge Base" first for the most common solutions.  There is an additional knowledge base at www.idscanner.us - please try the search box below.  
If you don't find a solution, please open a support ticket and we'll normally respond within one day.
Note: After opening a support ticket, please register to have support history access. 

    Search Knowledge Base at IDScanner.us

    Search Results will open a new Google search results page and clicking on search results opens relevant post on www.idscanner.us.
    Use back button or Type  https://Support.Tokenworks.com into browser address bar to return to this site to open a support ticket. 

        • Popular Articles

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          FAQ: I don’t see AgeVisor Touch when I turn on the scanner. If you do not see AgeVisor Touch when you turn on the ID Scanner, the scanner may have mistakenly booted into the Android OS. If you have booted into Android the screen will look similar to ...
        • How To Export Data From IDVisor Smart, IDVisor Smart Plus, and IDVisor Smart V2

          Exporting Data from IDVisor Smart/Smart Plus/Smart V2 The directions provided below explains how to export data from the IDVisor Smart, IDVisor Smart Plus and IDVisor Smart V2. There are two ways to export data off of your Smart device, Manual Export ...
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          Problem: AgeVisor Touch beeps, but does not display data Problem: When scanning a 2D barcode, the scanner beeps, but the data is not being displayed. Possible Cause: This could be caused by the scanner not connecting when the application starts up ...
        • How to fix a broken update on AgeVisor Touch, AgeVisor, IDWedgePro, IDVisor Sentry

          How to fix a broken update on AgeVisor Touch, AgeVisor, IDWedgePro, IDVisor Sentry Last modified: October 9, 2019 at 10:17 am by Justin Problems with automatic software updates (message box indicating a problem with the update) If your Tokenworks ...