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Please search our knowledge base by clicking on the top right tab labeled "Knowledge Base" first for the most common solutions.  There is an additional knowledge base at - please try the search box below.  
If you don't find a solution, please open a support ticket and we'll normally respond within one day.
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        • Popular Articles

        • Problem: Unable To Change Time Zone on AgeVisor

          Problem: Time Zone setting is “grayed out” and cannot be changed. . Cause: The time zone is set automatically based on the device’s Windows 10 settings. Solution: Adjust the time zone via the Windows settings. To change the Windows 10 Time Zone ...
        • How to switch back to Windows OS on AgeVisor Touch

          FAQ: I don’t see AgeVisor Touch when I turn on the scanner. If you do not see AgeVisor Touch when you turn on the ID Scanner, the scanner may have mistakenly booted into the Android OS. If you have booted into Android the screen will look similar to ...
        • How To Export Data From IDVisor Smart, IDVisor Smart Plus, and IDVisor Smart V2

          Exporting Data from IDVisor Smart/Smart Plus/Smart V2 The directions provided below explains how to export data from the IDVisor Smart, IDVisor Smart Plus and IDVisor Smart V2. There are two ways to export data off of your Smart device, Manual Export ...
        • AgeVisor Touch Does Not Power Up

          If your AgeVisor Touch does not power up or is having any power issues please try these troubleshooting steps to address the issue: Note: Before beginning the troubleshooting steps please determine if your AgeVisor Touch is using a 12V or 5V power ...
        • Problem: AgeVisor Touch beeps, but does not display data

          Problem: AgeVisor Touch beeps, but does not display data Problem: When scanning a 2D barcode, the scanner beeps, but the data is not being displayed. Possible Cause: This could be caused by the scanner not connecting when the application starts up ...