How to Fix AgeVisor 2 Update Crashing | TokenWorks Support

How to Fix AgeVisor 2 Update Crashing

AgeVisor 2 Crashing when trying to Update to new version

If your AgeVisor 2 application crashes after downloading and trying to install to the latest version please use the instructions below to correct the issue. 

 
1. Tap on Quit to close out of the application. 


 

2. Tap on File Explorer in the bottom left hand corner. 


 
3. Tap on Local Disk (C:)



 

4. Tap on the Tokenworks folder. Then tap on the AV2 folder. 



 

5. In the AV2 folder,  look for agevisor2update and double tap to run the update



 
6. Tap on Accept and follow the steps in the installation wizard to complete the update. 



 
After the installation is complete, you will be taken back to the Main Screen. 

 

You can go to Help > About to ensure you are now on the latest version. 
    • Related Articles

    • IDentiFake Software Update Crashing

      If the IDentiFake update crashes or gives an error saying "Cannot create" certain files while running an update please follow the steps below to resolve the issue. See Troubleshooting Video Here. Step 1: Close the error message box. - Click on Close ...
    • How to fix Invalid Release ID message box

      How to fix Invalid Release ID message box If a customer reports that a TokenWorks application is posting an Invalid Release ID, as seen below: The entire message might be one of the following: Invalid server Release ID or Invalid Client Release ID ...
    • Latest AgeVisor POS Software Updates

      Latest AgeVisor POS Software Updates Release Date Software Version Description How to Download 03/29/2022 2.0.1.5 update the parsing to work with new OR format, and new CaC cards ...
    • How to fix a broken update on AgeVisor Touch, AgeVisor, IDWedgePro, IDVisor Sentry

      How to fix a broken update on AgeVisor Touch, AgeVisor, IDWedgePro, IDVisor Sentry Problems with automatic software updates (message box indicating a problem with the update) If your Tokenworks application (AgeVisor, AgeVisorTouch, IDWedgePro, ...
    • ID Scanner for Mac OS X with Node js Web Forms IDWedgeKBdocument

      ID Scanner for Mac OS X with Node.js / Web Forms / IDWedgeKB This post will take you from the initial setup of your local Mac OS X development environment to getting your ID scanner (IDWedgeKB) working in serial port mode with a web form, and ...