New Extended Support Plans
New Extended Support Plans
You asked for it and we listened! Aside from our standard best-in-class support,
we now offer two Extended Support plans that adapt to your specific needs.
Review our plan snapshots below:
Silver: After Hours
Extended Hours of Technical Support Availability
Plan Overview:
- Access to technical support by human agents via email, phone, and text beyond business hours
- Priority responses via our designated channels within one hour
- Technical Support Hours:
- Business hours: M-F 9-5 pm ET*
- After hours: M-F 5-9 pm ET and Saturdays & Sundays 11am-8pm*
- *Please note all of these times exclude holidays
$99 a year per device*
*A discount is available for 5 devices or more
Silver Plus: Health Monitor
Everything on the Silver Plan, Plus Device Monitoring and Maintenance
*this plan is available for IdentiFake and AgeVisor devices only
Plan Overview:
- All the features in the Silver Plan plus 24/7 remote monitoring of your device:
- Continuous Device Oversight (with alerts for our technicians to address issues right away)
- Secure and Immediate Remote Assistance (issue diagnoses, application of fixes, and problem resolution without on-site visits)
- Periodic Operating System Updates (Windows security and performance patches)
- Early IDentiFake Library Refresh (implementation of latest identification database updates to meet evolving verification needs)
- Device Data Optimization (routine cleanup for storage efficiency and system speed)
- Scanner and Tablet health Diagnosis (overheating, dust buildup, connectivity, tactile functionality, etc.)
$299 a year per device*
*A discount is available for 5 devices or more
For more information or to sign up, please contact us
emailing support@tokenworks.com, or calling 914.704.3100