New Extended Support Plans

New Extended Support Plans

You asked for it and we listened! Aside from our standard best-in-class support,

we now offer two Extended Support plans that adapt to your specific needs.

Review our plan snapshots below:

Silver: After Hours

Extended Hours of Technical Support Availability

Plan Overview:

1. Access to technical support by human agents via email, phone, and text beyond business hours
   
2. Priority responses via our designated channels within one hour
   
1. Technical Support Hours:
   
1. Business hours: M-F 9-5 pm ET
   
2. After hours: M-F 5-9 pm ET and Saturdays 11am-8pm

$99 a year per device*

See full plan details here

*A discount is available for 5 devices or more

 Silver Plus: Health Monitor

Everything on the Silver Plan, Plus Device Monitoring and Maintenance

*this plan is available for IdentiFake and AgeVisor devices only

Plan Overview:

1. All the features in the Silver Plan plus 24/7 remote monitoring of your device:
   
1. Continuous Device Oversight (with alerts for our technicians to address issues right away)
2. Secure and Immediate Remote Assistance (issue diagnoses, application of fixes, and problem resolution without on-site visits)
   
3. Periodic Operating System Updates (Windows security and performance patches)
   
4. Early IDentiFake Library Refresh (implementation of latest identification database updates to meet evolving verification needs)
   
5. Device Data Optimization (routine cleanup for storage efficiency and system speed)
   
6. Scanner and Tablet health Diagnosis (overheating, dust buildup, connectivity, tactile functionality, etc.)
   

$299 a year per device*

See full plan details here

*A discount is available for 5 devices or more

 For more information or to sign up, please contact us

by sending us a message through this form,

emailing support@tokenworks.com, or calling 914.704.3100  

See full plan details here

You don't see a plan that fits your needs? Tell us more.

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