How To Check For Updates On IDVisor Smart/Smart Plus

How To Check For Updates On IDVisor Smart/Smart Plus

Post Description: The contents of this post will instruct you how to update the IDVisor Smart app on your IDVisor Smart/Smart Plus device.

Instructions: Follow the steps below in order to update your IDVisor Smart app to the latest version of software.

Note: Before proceeding with the steps below please ensure your device is connected to Wifi. For instructions on how to connect your Smart/Smart Plus to Wifi see here.


Step 1: Check the Wifi symbol (see red arrow) and confirm you are connected to a network. After you ensure you are connected to Wifi select Help.


Step 2: On the Help screen, select Check for Updates.


Step 3: After selecting Check for Updates, you will see a pop up window letting you know a new version of the IDVisor Smart app is available. Select Update when you see this window.



Step 4: After selecting Update, you will be taken to the download screen. After the download bar progresses to 100%, select Install.


Step 5: After selecting Install you will be taken to the installation screen. The update will not erase any of your saved data and does not require any new permissions. Select Install to install the update.


Step 6: The update will be to install. After the installation is complete, select Open to access the IDVisor Smart app.


After selecting Open, you will be taken back to the Home screen of the IDVisor Smart app. Your device now has the latest update.

If you would like to confirm that your device has the latest update, go to Help > Check for Updates. You should receive a message saying that the latest version is currently installed.


If after attempting these steps you are still unable to update your IDVisor Smart app. Click here to open a support ticket to request further assistance.

    • Related Articles

    • How to connect to Wifi on the IDVisor Smart, IDVisor Smart Plus, and IDVisor Smart V2

      Connecting to WiFi on IDVisor Smart, Smart Plus, and Smart V2 Although the Smart devices do not have to be connected to Wifi in order to function. It is important to know how connect your Smart to Wifi in order to check for any software updates, ...
    • IDVisor Smart, Smart Plus, Smart V2 Will Not Charge

      ​If your IDVisor Smart, Smart Plus, or Smart V2 will not charge or you are experiencing charging issues with your device, please follow the troubleshooting steps below to correct the issue. With Charging Block and USB Cable If having issues charging ...
    • How To Delete Data Off IDVisor Smart/Smart Plus/Smart V2

      Deleting Data off the IDVisor Smart, Smart Plus, and Smart V2 If your IDVisor Smart device is approaching full storage, you will need to clear data off of the device. This is important to keep the device performing at a high level. We recommend ...
    • IDVisor Smart V2 Cannot Update

      If your IDVisor Smart V2 cannot complete an update or nothing happens when pressing “Install”.  Follow the directions below to complete the update.         Problem: “Nothing” happens when clicking on Install.                     Step 1: Click Cancel. ...
    • Age Will Not Display Correctly On IDVisor Smart Plus

      Problem Description: Age will not display correctly on the screen.     Customer age is not displaying correctly after a scan. This issue may be caused by the font size on the device being set to the largest setting. Please follow the steps below to ...