How to Copy Your Database from an Old IDVisor Smart Handheld to a New One | TokenWorks Support

How to perform a Database transfer on an IDVisor Smart handheld device


How to perform a Database transfer on an IDVisor Smart handheld drive


If upgrading or purchasing a new Smart handheld device, you may need a copy of your database which includes your tags and other customer information needed for your business. 


Please follow the steps below to copy the data from your old IDVisor Smart handheld device to a new IDVisor Smart handheld device. 


Creating a copy of the Database



Step 1: Tap on Setup. 





Step 2: Tap on Database.


NOTE: You will be prompted for the default pincode (5678). Please contact the admin or main user of the device if 5678 does not work. 




Step 3: Tap on Backup DB. 




You will receive a message on the bottom of the screen saying the Database successfully backed up. 



Copying the Database file to your computer




Step 4: Connect your device to your computer using a USB C cable and set to File Transfer Mode. Click here to how to set your device to File Transfer mode. 


Once connected, open File Explorer. When File Explorer opens tap on PDA in the left hand column. 






Step 5: Tap on Internal Shared Storage > Documents > IDVisor Smart.





Step 6: Once you’re in the IDVisor Smart folder, look for the backup database that was created. You can sort by Date Modified to bring up the latest version. The database copy will also have the date and time it was created in the file name. 


Example: dbcopyYYYYMMDD_HHMMSS = dbcopy20250815_123120.





Step 7: You can copy the database file directly to your desktop or in a created folder. In our example we are copying the file into a created folder named Smart Backup DB. 


Once copied, you can disconnect your old Smart device. 



Copying and Restoring the Database file to your new device



Step 8:  Connect your new device to your computer using a USB C cable and set to File Transfer Mode. Click here to how to set your device to File Transfer mode. 


Open File Explorer and navigate to PDA > Internal Shared Storage > Documents > IDVisor Smart.


Once there, copy and paste the database file from where it was stored to the IDVisor Smart folder on the new device. 




Once copied, you should see the dbcopy file in the IDVisor Smart folder on the new device. 


Once there, you can disconnect your IDVisor Smart device from the computer. 





Step 9: On the new device go back to Setup > Database. 


Tap on Restore DB. 





Tap on the dbcopy file that was placed on the device. 





When asked if you are sure you want to continue, tap on OK. 




You will receive a message saying Successfully Restored DB once the restoration is complete. 




Step 10: Ensuring the proper data was transferred. 


You can ensure the proper data was transferred by going to Scanned Data on the Home Screen and ensuring the latest scans from your old device are shown. 


You can also go to IDScanner, the scan count should be the same as it was on the old device.