IDentiFake Software Update Crashing

IDentiFake Software Update Crashing


If the IDentiFake update crashes or gives an error saying "Cannot create" certain files while running an update please follow the steps below to resolve the issue. 

See Troubleshooting Video Here.




Step 1: Close the error message box. 

- Click on Close to close the previous update. 



Step 2: Open File Explorer. 

- Click on File Explorer (located on the bottom left hand corner of the screen).



Step 3: Run the updater file.

- In File Explorer go to C:\ drive > Tokenworks > IDVisor Sentry.
- Scroll down to find the idvisorsentry_update.exe.
- Run the updater to complete the update. 



Step 4: Ensure the software was updated.

- The IDentiFake software will automatically start up once the update is complete. 
- Go to Help > About to ensure  your version was updated. 
- Tap on Main to go back to the Main Screen and start scanning IDs again. 

    • Related Articles

    • How to Fix AgeVisor 2 Update Crashing

      AgeVisor 2 Crashing when trying to Update to new version If your AgeVisor 2 application crashes after downloading and trying to install to the latest version please use the instructions below to correct the issue. 1. Tap on Quit to close out of the ...

    • How to Update Software on IdentiFake

      How to Update Software on IdentiFake Update IdentiFake Software It is very important to keep your IDentiFake software up to date. Updates may include new features, updates for IDs, fixes for bugs or software issues, etc. Instructions: Follow the ...

    • How to Apply an IDentiFake Engine and Library Update

      How to Apply an IDentiFake Engine and Library Update How to Apply an IDentiFake Engine and Library Update Follow the steps below for instructions on how to apply an IDentiFake Engine update and Library update. How to Apply an IDentiFake Engine and ...

    • IDentiFake Training Tutorial - Scan Results

      IDentiFake Tutorial How to Interpret Scan Results Introduction The purpose of this document is to detail how the IDentiFake system works, and most importantly, how to interpret/respond to the scan results. Introduction Welcome to Your ID Security ...

    • Error Message: “This app can’t run on your PC. To find a version for your PC, check with the software publisher” when trying to update IDentiFake.

      Error Message: “This app can’t run on your PC. To find a version for your PC, check with the software publisher” when trying to update IDentiFake. If receiving a Windows error message “This app can’t run on your PC. To find a version for your PC, ...