Identifake Window Becomes Smaller When Scanning An ID
Identifake Window Becomes Smaller When Scanning An ID
Problem Description: The identifake window becomes smaller when an ID is scanned. The window will appear to resize itself multiple times.
To correct this issue, please follow the directions provided below.
Step 1
Right-click on the IDVisor Sentry icon on your desktop and select Properties.
Note: For Surface Pro or Surface Go users, hold down the icon for 5 seconds, let go, and select Properties.
Step 2
In Properties, go to Compatibility. In Compatibility, you will select the option Change high DPI settings.
Step 3
Once you have selected, Change high DPI settings, check the two boxes “Use this setting to fix scaling problems for this program instead of the one in Settings” and “Override high DPI scaling behavior.” Change Scaling performed by: to System (Enhanced). Click OK when done.
Open up the Identifake software and scan an ID again. The window should no longer resize itself when scanning an ID.
If the issue still occurs after attempting these steps, please open up a support ticket here.
Related Articles
Stuck Jammed ID in M500 Troubleshooting
Stuck/Jammed ID in M500 Troubleshooting Stuck ID in M500 Troubleshooting The procedure in the document explains multiple ways of how to eject a stuck ID in an M500. An ID can become stuck in an M500 due to forceful scanning (i.e., adding extra push ...IDentiFake M-150 or M500 scanner is not scanning or accepting any IDs.
Problem: The IDentiFake M-150 or M500 scanner is not scanning or accepting any IDs. Not Accepting IDs: The motors will not automatically pull the card into the reader. Not Scanning IDs: The scanners pull in the ID as normal but do not show the ...How to Use DMVCheck on IDentiFake
This article will provide a tutorial on how to use DMVCheck on IDentiFake and assumes that you already have an existing DMVCheck subscription. For a guide on setting up a subscription, please see this article. DMVCheck Overview DMVCheck service ...How to Use DMVCheck on IDentiFake
This article will provide a tutorial on how to use DMVCheck on IDentiFake and assumes that you already have an existing DMVCheck subscription. For a guide on setting up a subscription, please see this article. DMVCheck Overview DMVCheck service ...IDentiFake Training Tutorial - Scan Results
IDentiFake Tutorial How to Interpret Scan Results Introduction The purpose of this document is to detail how the IDentiFake system works, and most importantly, how to interpret/respond to the scan results. Introduction Welcome to Your ID Security ...