Problem: Unable To Change Time Zone on AgeVisor
Problem: Time Zone setting is “grayed out” and cannot be changed.
Cause: The time zone is set automatically based on the device’s Windows 10 settings.
Solution: Adjust the time zone via the Windows settings.
To change the Windows 10 Time Zone setting:
- Within the AgeVisor software go to – Help – then select Exit App – Default pin code is 5678
- Tap the Start Menu
- Tap the Settings button
- Select Time & Language
- Change the Time Zone to the proper zone.
- Close the window
Date and Time Does Not Change In AgeVisor Touch Application
Problem: The Date and/or Time is showing incorrectly on your AgeVisor Touch, but the updated Date and/or Time will not save or the time stays incorrect after changing to correct time. Example: Incorrect time shown. The correct time is 11:03 am. ...
Problem: AgeVisor Touch Date & Time is Incorrect/Resets
Problem: AgeVisor Touch Date & Time is Incorrect/Resets Problem: AgeVisor Touch is displaying the incorrect time. The time value resets every 20 or 30 minutes, even after being set correctly. Cause: The operating system (Windows 10) is attempting to ...
How to fix a broken update on AgeVisor Touch, AgeVisor, IDWedgePro, IDVisor Sentry
How to fix a broken update on AgeVisor Touch, AgeVisor, IDWedgePro, IDVisor Sentry Last modified: October 9, 2019 at 10:17 am by Justin Problems with automatic software updates (message box indicating a problem with the update) If your Tokenworks ...
Problem: AgeVisor Touch beeps, but does not display data
Problem: AgeVisor Touch beeps, but does not display data Problem: When scanning a 2D barcode, the scanner beeps, but the data is not being displayed. Possible Cause: This could be caused by the scanner not connecting when the application starts up ...
WiFi Connectivity Issues “Authentication Problem”
When experiencing issues connecting to WiFi or receiving an “Authentication Problem” error message on your IDVisor Smart or Smart Plus. Please try the following troubleshooting steps below. Note: Before beginning any troubleshooting steps please try ...