Unable to Access Swipe Down Notifications on Smart V2/Smart Plus

If you are unable to access the swipe down notifications from the top of your Smart V2 or Smart Plus screen, it could be caused by a bug within the Android OS. Typically a factory reset will correct this issue (DO NOT a factory reset attempt unless you have spoken to a Tokenworks Support Team Member).  This feature is important when exporting data manually on a Smart V2 and IDVisor Smart Plus units purchased in 2020 and after.

See here on how to export data on a Smart Device.

The following instructions below provide work arounds for this issue, where you will not have to factory reset the device.

NOTE: If the entire screen or the top portion of the screen is unresponsive, the instructions below will not apply. Units with unresponsive screens will have to be sent in for repair. Please use the link at the bottom of the page to open a support ticket to get in touch with a Tokenworks Support Team member.

 

Setting a Screen Lock

The work around for this issue is setting a screen lock for the device. Please follow the directions below in order to set a screen lock for you Smart V2 or Smart Plus.

Select Exit.

Note: Your pincode will be required to exit the Smart app. If you have forgotten your pincode please use the link below to open a ticket for assistance. If your pincode was never changed please use the default pincode (please refer to Quickstart Guide and/or User Manual for default pincode.

 

Once you have exited the app, you will be taken to the Android Home screen. Swipe up from the caret symbol to view all the other apps on the device.

 

Select Settings from the page of apps.

 

In Settings, scroll down and select Security & location.

 

In Security & location, tap on Screen lock.

 

Choose a Screen lock option for your device. We recommend using Swipe as it does not require remembering a Pattern, Pin, or Password.

NOTE: If a Pattern, Pin, or Password is set, it is very important to have a copy of this information. We will not be able to reset any device if the Pattern, Pin, or Password is forgotten. 

 

After making your Screen lock selection, confirm the Screen lock is set to the desired option. For our example, it is confirmed Swipe is selected.

 

To test the method, lock the screen of the device by pressing the power button.

 

With the screen locked, swipe down from the top of the screen. The notifications should pull down.

If a USB cable is connected to the device you will also see the option for the Android system where you will be able to change to Transfer files.

See here how to transfer files from a Smart V2/Smart Plus (2020 and older) device.

After confirming the swipe down works, unlock your device and click on the Smart app to return to the scanning application.

 

Setting Home Screen to Auto Rotate

Another way you will be able to access the drop down notifications is by rotating the screen. This method is useful if you would not like to set a Screen lock, however you will only be able to access the drop down notifications this way by closing the Smart app.

NOTE: This method will not allow you to access the drop down notifications with the IDVisor Smart app open. If the screen is rotated when opening the Smart app, the app will crash. 

Repeat the first few steps in the first method to return to the Android Settings.

Once in Settings scroll down and select Accessibility.

Once in Accessibility look for the Auto-rotate screen option.

 

Turn on Auto-rotate screen.

Once turned on, tap the back button until you return the the Android Home screen.

 

Once on the Home screen we will have to access the Home Settings.

To do so, long press the Home screen (hold down for 5 seconds) until the window minimizes.

On the bottom right of the screen select Home Settings.

 

In Home Settings look for Allow Home screen rotation.

 

Turn on Allow Home screen rotation.

After turning Home screen rotation on, tap the back button to go back to the Android Home Screen.

 

With the screen rotated, swipe down from the side of the screen. The notifications should pull down.

If a USB cable is connected to the device you will also see the option for the Android system where you will be able to change to Transfer files.

See here how to transfer files from a Smart V2/Smart Plus (2020 and older) device.

After confirming the swipe down works, rotate your screen to normal position and click on the Smart app to return to the scanning application.