WiFi Connectivity Issues “Authentication Problem”

When experiencing issues connecting to WiFi or receiving an “Authentication Problem” error message on your IDVisor Smart or Smart Plus. Please try the following troubleshooting steps below.

Note: Before beginning any troubleshooting steps please try to log on to idscanner.us on another device you own. Please be sure the device is connected to the current WiFi network you are trying to access.

 

1) Make sure you are in range of your WiFi router. If you are not in range of your WiFi router this will affect the connectivity because the signal will be too low.

2) After assuring the WiFi router is in range and the device is still facing connectivity issues. Follow the steps below to disconnect and reconnect your WiFi network.

 

 

 

 

Select Setup

 

 

 

 

 

 

 

 

 

 

Select Wifi

 

 

 

 

 

 

 

 

 

 

 

 

Find the WiFi network you are trying to connect to. You will see Authentication problem under the network that is having trouble connecting.

 

 

 

 

 

 

 

 

 

 

Hold down the network you are trying to connect to for 5 seconds then let go. You should see the options appear as in the picture to the right. You will then select Forget. Once the network has been forgotten, reconnect it by selecting the network once more and entering the Password.

If after entering the password the Authentication problem still occurs, please forget and reconnect the network again ensuring the password is entered correctly.

 

 

 

 

 

 

 

 

After successfully connecting to your network, you should Connected under the WiFi network.

 

 

 

 

 

 

 

 

 

 

After successfully connecting to your WiFi network, please press the Back icon button to the left of the scan button on your device until you are back on the home screen. You should now the see WiFi symbol showing you are connected.

 

 

 

 

 

 

If after attempting these troubleshooting steps you are still unable to connect to WiFi on your device please create a support ticket leaving your Name, Business name, Phone, and email address here.

• Related Articles

• How to connect to Wifi on the IDVisor Smart, IDVisor Smart Plus, and IDVisor Smart V2

  Connecting to WiFi on IDVisor Smart, Smart Plus, and Smart V2 Although the Smart devices do not have to be connected to Wifi in order to function. It is important to know how connect your Smart to Wifi in order to check for any software updates, ...

• IDVisor Smart, Smart Plus, Smart V2 Will Not Charge

  ​If your IDVisor Smart, Smart Plus, or Smart V2 will not charge or you are experiencing charging issues with your device, please follow the troubleshooting steps below to correct the issue. With Charging Block and USB Cable If having issues charging ...

• How To Check For Updates On IDVisor Smart/Smart Plus

  Post Description: The contents of this post will instruct you how to update the IDVisor Smart app on your IDVisor Smart/Smart Plus device. Instructions: Follow the steps below in order to update your IDVisor Smart app to the latest version of ...

• How To Export Data From IDVisor Smart, IDVisor Smart Plus, and IDVisor Smart V2

  Exporting Data from IDVisor Smart/Smart Plus/Smart V2 The directions provided below explains how to export data from the IDVisor Smart, IDVisor Smart Plus and IDVisor Smart V2. There are two ways to export data off of your Smart device, Manual Export ...

• Age Will Not Display Correctly On IDVisor Smart Plus

  Problem Description: Age will not display correctly on the screen.     Customer age is not displaying correctly after a scan. This issue may be caused by the font size on the device being set to the largest setting. Please follow the steps below to ...