Troubleshooting Guides
Agevisor Touch and Contactless Unresponsive Touch Screen
If your Agevisor Touch or Contactless screen becomes unresponsive to touch, please follow the steps below on how to correct the issue. Power Cycle Device Connect a USB Mouse and or USB Keyboard into the USB ports on the right side of the unit. Once ...
POS Barcode M420/M430 Communications Timeout Error
Communications Time Out Error Issue: When trying to reconnect your M420/M430 Barcode reader to the AgeVisor software you receive a POS Barcode M420/M430 Communications Timeout Error. Solution 1: Updating the Driver If you received an error, while ...
Power Supply – AgeVisor Touch
Power Supply – AgeVisor Touch Replacement AgeVisor Touch Power Supply Lost or Damaged your AgeVisor Touch Power Supply? This post details the two power supplies used on the Age Visor Touch, how to tell them apart and Amazon links to buy replacements. ...
AgeVisor Contactless – Maximize Main Form on Lauch
AgeVisor Contactless – Maximize Main Form on Lauch Problem Description: The AgeVisor Contactless application launch with the main window minimized on the screen. To maximize the form to cover the entire Windows desktop, please complete the following ...
AgeVisor Contactless – Maximize Main Form on Lauch
AgeVisor Contactless – Maximize Main Form on Lauch Description: The AgeVisor Contactless screen minimizes when opening the program or scanning an ID. Follow the directions below to correct this issue. Step 1: Exit the AgeVisor Contactless by going to ...
Wrong Age displayed – AgeVisor Touch/Contactless – How to Set Date/Time
Wrong Age displayed – AgeVisor Touch/Contactless – How to Set Date/Time Description: AgeVisor Touch or AgeVisor Contactless is displaying the incorrect time. This is causing the incorrect age to appear when a customer is scanned. Follow the ...
Root 33 Element Missing
Root 33 Element Missing Root 33 or Root Element Missing error The Root 33 or Root Element missing error is caused by a corrupted config file. This error message can occur when opening the application or while using the application. Follow the ...
FAQ: I don’t see AgeVisor Touch when I turn on the scanner.
FAQ: I don’t see AgeVisor Touch when I turn on the scanner. If you do not see AgeVisor Touch when you turn on the ID Scanner, the scanner may have mistakenly booted into the Android OS. If you have booted into Android the screen will look similar to ...
Scanner Beeps but does not Display Data
Scanner Beeps but does not Display Data/Not Connected Error Problem: When scanning a 2D barcode, the scanner beeps, but the data is not being displayed. Possible Cause: This could be caused by the scanner not connecting when the application starts ...
Windows Recovery Screen When Booting Up AgeVisor Touch
Problem: When powering on your AgeVisor Touch, you are taken to a blue Windows recovery screen as shown below. When trying to press any of the options shown on the screen the touchscreen does not respond. This issue typically occurs when the AgeVisor ...
Date and Time Does Not Change In AgeVisor Touch Application
Problem: The Date and/or Time is showing incorrectly on your AgeVisor Touch, but the updated Date and/or Time will not save or the time stays incorrect after changing to correct time. Example: Incorrect time shown. The correct time is 11:03 am. ...
Problem: Unable To Change Time Zone on AgeVisor
Problem: Time Zone setting is “grayed out” and cannot be changed. . Cause: The time zone is set automatically based on the device’s Windows 10 settings. Solution: Adjust the time zone via the Windows settings. To change the Windows 10 Time Zone ...
Problem: AgeVisor Touch Date & Time is Incorrect/Resets
Problem: AgeVisor Touch Date & Time is Incorrect/Resets Problem: AgeVisor Touch is displaying the incorrect time. The time value resets every 20 or 30 minutes, even after being set correctly. Cause: The operating system (Windows 10) is attempting to ...
How to fix a broken update on AgeVisor Touch, AgeVisor, IDWedgePro, IDVisor Sentry
How to fix a broken update on AgeVisor Touch, AgeVisor, IDWedgePro, IDVisor Sentry Last modified: October 9, 2019 at 10:17 am by Justin Problems with automatic software updates (message box indicating a problem with the update) If your Tokenworks ...
AgeVisor Touch Does Not Power Up
If your AgeVisor Touch does not power up or is having any power issues please try these troubleshooting steps to address the issue: Note: Before beginning the troubleshooting steps please determine if your AgeVisor Touch is using a 12V or 5V power ...