Troubleshooting Guides
USB:Disconnected error on IDentiFake - M150
USB: Disconnected error on IDentiFake - M150 If your IDentiFake scanner is not taking in an ID, it may be due to a few different reasons. Drivers may need to be updated, or USB connections may need to be reset. If you are encountering this issue ...
Post Windows 11 Update Checklist for Surface Tablets Optimizing Settings for Windows 11 and IDentiFake
Post-Windows 11 Update Checklist for Surface Tablets: Optimizing Settings for Windows 11 and IDentiFake After updating your Surface tablet from Windows 10 to Windows 11, please double-check the following settings, as Windows may reset some ...
IDentiFake Power Issues Troubleshooting
IDentiFake Power Issues Troubleshooting Check the Power Supply The first thing to check is the external AC power supply. It must be the one that came with the IDentiFake. If the power supply is not working or securely plugged into the device, no ...
F1500 LED Status
F1500 LED Status The F1500 document scanner has two LED status indicators on the front left side. The top LED1 indicates the USB status (scan ready), and the bottom LED2 indicates the power status. The following table describes what each LED ...
Stuck Jammed ID in M500 Troubleshooting
Stuck/Jammed ID in M500 Troubleshooting Stuck ID in M500 Troubleshooting The procedure in the document explains multiple ways of how to eject a stuck ID in an M500. An ID can become stuck in an M500 due to forceful scanning (i.e., adding extra push ...
Issue Scanner shows as USB disconnected after IDentiFake engine update
Issue: Scanner shows as USB disconnected after IDentiFake engine update Issue: Scanner shows as USB disconnected after IDentiFake engine update Solution: Run the IDVisor Sentry Update and then run the IDentiFake driver’s update when prompted Go to ...
Identifake Window Becomes Smaller When Scanning An ID
Identifake Window Becomes Smaller When Scanning An ID Problem Description: The identifake window becomes smaller when an ID is scanned. The window will appear to resize itself multiple times. To correct this issue, please follow the directions ...
IDentiFake M-150 or M500 scanner is not scanning or accepting any IDs.
Problem: The IDentiFake M-150 or M500 scanner is not scanning or accepting any IDs. Not Accepting IDs: The motors will not automatically pull the card into the reader. Not Scanning IDs: The scanners pull in the ID as normal but do not show the ...
IDentiFake AssureID Red X
IDentiFake AssureID Red X Problem: Scanner NOT accepting Cards. Background: When the AssureID icon is not running, the F1500 and F5000 motorized scanners will not accept or recognize a card insertion. In other words, the motors will not automatically ...