Note: If the passport reader recognizes an ID is being inserted but not reading it correctly click here.
Solution (Try in order from first to last) | ||
- Power Cycle IDentiFake. - Re-seat power connection and USB C connection to back of AT10k. - Re-seat AT10K USB to Hub. - Re-seat USB to Surface. - Re-seat USB to Extender. | ||
- Re-seat power connection and USB C connection to back of AT10k. -Install drivers & SDK. | ||
- Wait for loading bars to complete and turn to Green checkmarks. | ||
- Power Cycle IDentiFake. - Re-seat power connection and USB C connection to back of AT10k. - Re-seat AT10K USB to Hub. - Re-seat USB to Surface. - Re-seat USB to Extender. -Install drivers & SDK. | ||
-Install drivers & SDK. - Power Cycle IDentiFake. - Re-seat power connection and USB C connection to back of AT10k. - Re-seat AT10K USB to Hub. - Re-seat USB to Surface. - Re-seat USB to Extender. | ||
Green Check solid but not detecting passports or IDs | AT10K connected and showing in Device Manager, but does not sense when an ID or Passport is placed on the reader. | - Install drivers & SDK. - Re-seat power connection and USB C connection to back of AT10k. - Power Cycle IDentiFake. - Re-seat AT10K USB to Hub. - Re-seat USB to Surface. - Re-seat USB to Extender. |
Main Power Supply inserted into IDentiFake.
1. Power off the Surface tablet then unplug the power cord from the back of the IDentifake.
2. Leave unplugged for 60 seconds.
3. Reinsert the power cord back into the IDentiFake.
Step 2) Remove the screws holding the plate into place. There will be a screw on each side.
Step 3) Disconnect the AT10K USB connection for 1 minute then reconnect the USB connection.
Step 1) Remove the 6 philip screws holding the cover over the Surface tablet.