Manual Entry Missing in IDVisor Sentry on Customer PC Only

Manual Entry Replaced by DMV Check in IDVisor Sentry (Customer PC Only)

When using IDVisor Sentry on your own PC or Windows device, the Manual entry widget was replaced by our DMV Check widget. If Manual Entry is a prioritized feature for your operation, please see the link below on how to disable the DMV Check widget and re-enable the Manual Entry widget.

WARNING: This will remove the DMV Check widget for your Main Screen. 

See the instructions in the link below on how to re-enable the Manual Entry feature. 

1. Go to Settings. 
2. Go to Configuration. 
3. Go to Appearance > Customize Layout > Advanced.
4. Click on the DMV Check widget, then uncheck Enabled then click Apply. 

 


Once done, click on Close> Close > Save. Then restart the software. 

Optional: Importing layout which includes Manual Entry and DMV Check

If you're using both Manual Entry and DMV Check, you can download the Manual Entry w/Dmv Check widget layout attached onto the PC you're using. 

See here how to import the layout into the IDVisor Sentry software - https://support.tokenworks.com/portal/en/kb/articles/importing-a-layout-file-from-the-identifake-software

    • Related Articles

    • IDentiFake Training Tutorial - Scan Results

      IDentiFake Tutorial How to Interpret Scan Results Introduction The purpose of this document is to detail how the IDentiFake system works, and most importantly, how to interpret/respond to the scan results. Introduction Welcome to Your ID Security ...

    • How To Create A Manual Entry

      Post Description: This post provides instructions on how to create a Manual Entry on an IDVisor Smart or IDVisor Smart Plus. Step 1 Open the ID Scanner option in the IDVisor Smart app and select Manual Entry (highlighted in red).   Click to enlarge   ...

    • Identifake Window Becomes Smaller When Scanning An ID

      Identifake Window Becomes Smaller When Scanning An ID Problem Description: The identifake window becomes smaller when an ID is scanned. The window will appear to resize itself multiple times. To correct this issue, please follow the directions ...

    • How To Report A Scan To Tokenworks on the Identifake

      How To Report A Scan To Tokenworks on the Identifake Reporting a Scan to Tokenworks If you’re having an issue with a particular ID or know an ID is valid but is being reported as Fake by our Identifake system, you can report the scan to Tokenworks to ...

    • IDentiFake M-150 or M500 scanner is not scanning or accepting any IDs.

      Problem: The IDentiFake M-150 or M500 scanner is not scanning or accepting any IDs. Not Accepting IDs: The motors will not automatically pull the card into the reader. Not Scanning IDs: The scanners pull in the ID as normal but do not show the ...