Error Message: “This app can’t run on your PC. To find a version for your PC, check with the software publisher” when trying to update IDentiFake.
Error Message: “This app can’t run on your PC. To find a version for your PC, check with the software publisher” when trying to update IDentiFake.
If receiving a Windows error message “This app can’t run on your PC. To find a version for your PC, check with the software publisher” when trying to update your IDentiFake it can be due to one of the following reasons below.
- Corrupt or Incomplete Installation File – If the file is damaged or incomplete, Windows may not be able to run it.
- Administrator Permissions – Some apps require admin rights to run.
- Security or Antivirus Blocking It – Windows Defender or another antivirus program may be preventing it from running.
Follow the steps below to resolve this issue:
Step 1) On your Surface or device IDentiFake is installed on open Microsoft Edge .
Step 2) Visit https://support.tokenworks.com/portal/en/kb/articles/update-error. This will bring you to this same support page on your device.
Step 3) Tap on the link below to download the latest IDentiFake updater. This will begin the download.
Step 4) Once the download is complete, tap on the download to open in File Explorer.
Tap Extract all.
Step 5) Once extracted, double tap idvisorsentry_update to run the update.
NOTE: Before running the update file, ensure the IDentiFake program is completely closed and not running.
Follow the on screen prompts to complete the update.
Once completed, the IDentiFake loading will pop up and then load the IDentiFake software up once all checks are complete.
Related Articles
IDentiFake Software Update Crashing
If the IDentiFake update crashes or gives an error saying "Cannot create" certain files while running an update please follow the steps below to resolve the issue. See Troubleshooting Video Here. Step 1: Close the error message box. - Click on Close ...Activation Error The request failed with the error message Authentication Required
Activation Error: The request failed with the error message Authentication Required If you are receiving the following error message when trying to activate our software (IDWedge Pro, AgeVisor, IDVisor Sentry, IDVisor Sync) it may be caused by a ...Activation Error The request failed with the error message Authentication Required
Activation Error: The request failed with the error message Authentication Required If you are receiving the following error message when trying to activate our software (IDWedge Pro, AgeVisor, IDVisor Sentry, IDVisor Sync), it may be caused by a ...How to Update Software on IdentiFake
How to Update Software on IdentiFake Update IdentiFake Software It is very important to keep your IDentiFake software up to date. Updates may include new features, updates for IDs, fixes for bugs or software issues, etc. Instructions: Follow the ...IDentiFake Training Tutorial - Scan Results
IDentiFake Tutorial How to Interpret Scan Results Introduction The purpose of this document is to detail how the IDentiFake system works, and most importantly, how to interpret/respond to the scan results. Introduction Welcome to Your ID Security ...