Troubleshooting Guides
IDWedge Pro crashes after loading to Main Screen
Problem Description: If your IDWedge Pro application is crashing after 1 min or less of being open, the machine you're trying the run IDWedge Pro on maybe missing the 2010 C++ Redistributable. To correct this issue: 1. Close the IDWedge Pro ...
How to Clean IDWedge BT, IDWedge KB, and M280 Barcode Scanners
Background This document describes how to clean the barcode scanner on the M260 (IDWedge BT and IDWedge KB) and M280 when scanning becomes slow or fails altogether. The 2D barcode scanner slot naturally collects accumulated material (dirt) from the ...
Activation Error The request failed with the error message Authentication Required
Activation Error: The request failed with the error message Authentication Required If you are receiving the following error message when trying to activate our software (IDWedge Pro, AgeVisor, IDVisor Sentry, IDVisor Sync), it may be caused by a ...
IDWedge Pro crashes when launching Formulas
IDWedge Pro crashes when launching Formulas Issue: The IDWedge Pro application will try to open up Formulas but immediately crash after an attempt. No immediate error messages are shown, but if you open Event Viewer to see why the application ...
IDWedgePro Unresponsive In System Tray
IDWedgePro Unresponsive In System Tray The IDWedgePro app is designed to run in the background with minimal user actions once the formulas have been entered. When IDWedgePro is running in the background, there will be an icon in the tray with a menu ...